The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Please contact me if you have any problems with your order.
Your personal details sent with your order are held only on Etsy secure systems. A paper copy of your order is held for your records.
A contact number is only required so that i can confirm delivery with the courier.
I am always receiving requests for customised work so I do welcome a challenge 😀 If you would like something made to your specs then just ask, i would love to see your idea.
Commonly people ask for shelves, bookcases or cabinets to be a little larger, in a special colour, unpainted or with different accessories.
Custom orders usually take a little longer to make and cost a little extra so please ask for a quote.
Sizes are quoted in metric, usually cm.
Where sizes are referred to as small, medium and large it would be the medium or regular size that is most popular or commonly purchased.
Sometimes we have to limit the size of larger items to 115cm in length due to the cost of delivery, especially when it is to be sent outside the UK. If you would like an item made larger than this we would have to confirm the delivery cost for you.
Allow a slight variation in sizes of recycled timber crafts due to the nature and availability of wood used.
Cost of delivery is calculated on the parcels volumetric weight, which is its measurements multiplied together divided by 5000. Large parcels will then have a much higher cost compared to smaller ones.
Also, the price includes the cost of the high quality recycled packaging that I use to avoid damaged items.
We can offer discounts for shipping when you buy more than one item as often the volume can be condensed by packing then together.